Frequently Asked Questions

We have compiled a list of frequently asked questions. Please read through before contacting us.

The product I received was defective. Can I exchange it? |I found an obvious defect in the product, can I exchange it?

If the item is defective, it may be exchanged or returned.
Please contact us using the form below within one week of receiving the product. Please provide detailed information about the specific defect.

Any defects will be subject to replacement or return.
Please contact us using the form below within one week of receiving the product.
Please describe in detail what exactly the defect was.

I ordered the wrong size...

Unfortunately, if you order the wrong size, we cannot offer an exchange or return as this is a customer decision.
Please be sure to check the size chart before ordering and order a size that will allow you to fit comfortably.

We are sorry, but we are unable to exchange or return orders with the wrong size, as it is for the customer's convenience.
Please be sure to check the size chart before ordering, and order in a size that you can afford to wear.

Can you ship overseas?

To improve purchasing convenience for overseas customers, this website has implemented "Buyee Connect ( https://service.beenos.com/buyeeconnect/ )".

When you access the site from overseas, a cart for overseas orders will be displayed. By using this cart to connect to the proxy purchasing service "Buyee", you can enjoy multilingual customer support, overseas payment methods, delivery to 114 countries and regions, and low-cost delivery plans in some areas.
Click here for more details.

We always strive to improve purchasing customer conveniency, therefore we introduce you the "Buyee Connect", a platform that connect overseas customers to access our services.

When accessing from overseas, the page will display an order cart that is specifically for overseas users. If you connect to "Buyee" using this cart, you will be able to access to multilingual customer support, international payment methods, international shipping to 114 countries and regions, and low-cost shipping plans.

Please check the details below.

Can I send you an idea of ​​the product I want?

We will use your feedback to improve our products.
Please let us know.

We will take your comments into consideration and use them in our product development.
We look forward to hearing from you.

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